TERMS AND CONDITIONS

General Information

1.1 By using and/or visiting any section of the Website or by opening an account on the Website you agree to be bound by:

1.1.1 the General Terms and Conditions, on this page;

1.1.2 the Privacy Policy;

1.1.3 the Cookie Policy;

1.1.4 the Anti Money Laundering Policy;

1.1.5 Player Complaints Handling Procedure;

1.1.6 any game rules;

1.1.7 terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.

1.2 All of the terms and conditions listed above shall together be referred to as “the Terms of Use”, “Terms” or “these Terms”.

1.3 Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account or continue to use the Website.

1.4 You hereby acknowledge that some games might have their own Terms & Conditions therefore you should check the rules of particular game before playing.

1.5 You hereby acknowledge that some games might have a maximum payout limit therefore you should check the rules of particular game before playing.

1.6 Any reference made to contact customer support refers to the Live Chat function on our website.

1.7 Should these Terms & Conditions be provided for any reason in any other language than English, the English version shall prevail.

Parties and Interpretation

2.1 This Website is operated by SB Global Markets Limited (“us”, “our”, “we” or the “Company”), a company incorporated under the laws of Malta with registration number C 81168 and registered address at Level 1 Burlington Complex, Dragonara Road, St. Julians, Malta. SB Global Markets Limited is licensed and regulated by the Malta Gaming Authority (the “MGA”) (www.mga.org.mt) under licence number MGA/B2C/938/2022 issued on 26 April 2023.

2.2 We offer Type 1 and Type 2 Gaming Services under the following MGA approved licences:

Pragmatic Play Limited MGA/B2B/317/2016
Oryx Gaming limited MGA/B2B/298/2015
Amusnet Gaming Limited MGA/B2B/252/2013
ISB Magma Limited MGA/B2B/624/2018
Greentube Malta Ltd. MGA/B2C/823/2020
Games Global (Prima Networks Limited (MGA/CRP/926/2021))

2.3 In these Terms:

2.3.1 reference to “Deposit Funds” means the funds that you deposit into Your Player Account, in each case that have not been spent on (committed to) bets including bets which are not yet settled, plus Winnings;

2.3.2 reference to “Bonus Funds” means any funds that we credit to Your Player Account by way of a bonus or promotion and any winnings generated from bonuses which is not immediately withdrawable or redeemable in cash and all winnings made with the bonus funds which are subject to uncompleted wagering requirements;

2.3.3 reference to “All Funds” means both the Deposit Funds and Bonus Funds; and

2.3.4 reference to “Winnings” is to any and all winnings from wagers made with money which you deposited into Your Player Account and winnings from any bonus which are not subject to wagering requirements or in respect of which the wagering requirements have been satisfied.

2.3.5 reference to “Privacy Policy” means Company’s privacy policy accessed via the Privacy Policy link. This document also forms an integral part of the Terms & Conditions (T&C”) for using our website and shall have effect as if set out in full in the body of these Terms and Conditions.

Changes to the Terms of Use

3.1 We may need to change the Terms for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms are the ones available on the site, and the date on which they came into force is stated at the top of these Terms.

3.2 We will notify you of material changes to these Terms prior to them taking effect by email or by placing a notice on the Website. Prior to any material changes coming into effect, you will be requested to confirm that you have read and accept the new terms and conditions in order to further use the services on the website. In the event that you do not, you will be allowed to withdraw your Funds according to the Term of Use you originally agreed to. Please do note that in the event the new version of the Terms of Use which has not been accepted embodies changes in Law we are required to be in line with, the Your Player Account can be closed or any withdrawals can be delayed if that is necessary for complying with the new Law requirements.

Player Registration and Account

4.1 In order to place a bet or play games via the Website, you will need to open an account on the Website (“Your Player Account”).

4.2 For various legal or commercial reasons, we do not permit new accounts to be opened by customers resident in certain jurisdictions, including the United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Netherlands, Northern Mariana Islands, Norway, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Japan, Jamaica, Jordan, Kazakhstan, Kosovo, Democratic People’s Republic of Korea, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Saint Barthélemy, Saudi Arabia, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Schleswig-Holstein, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Sweden, Syria, Tajikistan, Tanzania (United Republic of), Taiwan, The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, UAE (including Abu Dhabi), Uganda, United States Minor Outlying Islands, Ukraine, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time.

4.3 By using the Website, you confirm you are not a resident in a Restricted Jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by us immediately; any Winnings and Bonus Funds will be confiscated and forfeited and any remaining Deposit Funds (except for any Winnings) will be returned to you on request subject to these Terms and any legal or regulatory obligations with which we are required to comply. We may make a reasonable charge for processing such withdrawal which reflects an accurate estimate of our costs. You may not use this provision to request a refund when Deposit Funds have been played from a Restricted Jurisdiction.

4.4 When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.

4.5 It is prohibited to use software or code that aims to deliberately bypass security, fraud, or regulatory controls including software that obfuscates, manipulates, or falsifies data related to your location or machine used to access the website.

4.6 A player must register personally by following the on-screen instructions.

4.7 When you open Your Player Account you will be asked to provide us with personal information, including your name and surname, personal identification number, date of birth, and appropriate contact details, including a permanent residential address, telephone number and e-mail address (“Your Contact Details”). Prior to activating your account, we may request that your account is verified by email or SMS for security and/or regulatory reasons.

4.8 You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.

4.9 Your Player Account must be registered in your own, legal, name, to play and transact exclusively on your behalf. For acknowledging this, you are requested to provide a declaration in the Registration form by ticking a box. You may only open one account on this Website. Any other accounts which you open subsequently on this the Website shall be considered “Duplicate Accounts”. Any Duplicate Accounts may be closed by us immediately and:

4.9.1 any Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (less any Winnings) will be returned to you on request (minus any reasonable charges) subject to these Terms and any legal or regulatory obligations with which we are required to comply;

4.9.2 any Winnings or bonuses which you have gained or accrued or (in relation to outstanding (unsettled) bets) may gain or accrue and which have been or may be credited to Your Player Account and/or withdrawn by you from Your Player Account during such time as the Duplicate Account was active will be forfeited by you and may be deducted from Your Player Account or reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.

4.10 You must maintain Your Player Account and keep your details up-to-date and secure. If you wish to close Your Player Account, you must send a request to our customer support. On account closure, any Bonus Funds will be cancelled.

4.11 You may re-open a closed account by contacting customer support during the data retention period, as notified in the Privacy Policy, and the player is requested to accept the new/current Terms and to be subject of renewed Checks (as prescribed below).

4.12 We hold customer funds in a separate account from Company funds accounts. This means that steps have been taken to separate customer funds but customer funds are not protected in insolvency: not protected segregation.

4.13 Subject to us first obtaining specific and withdrawable consent from you, we may keep you informed about changes on the Website, and about new services and promotions, by email, phone, and SMS. At any point in time, the user can opt out from receiving such communications by sending request to support or using the tools made available in the Player Account.

4.14 After opening Your Player Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Player Account details, you may retrieve your password by clicking on the “Forgot Password?” link below the login portal.

4.15 We shall not be held responsible if there is any unauthorised use of Your Player Account for any reason not directly imputable to us. You are solely responsible for the use and operation of Your Player Account, as well as for the security of the credentials to access Your Player Account.

Verification of Your Age and Identity

5.1 You confirm that:

5.1.1 you are at least 18 years of age, or any higher age required by laws that apply to you (the “Legal Age”). When opening an account, you will be required to confirm that you are of Legal Age.

5.1.2 the details supplied when opening Your Player Account are correct;

5.1.3 you are the rightful beneficial owner of the money in Your Player Account;

5.1.4 you are a resident in a jurisdiction which allows gambling;

5.1.5 you are not a resident in a Restricted Jurisdiction;

5.1.6 the money deposited is not derived from any activity which is illegal.

5.2 The Company complies with Maltese laws, regulations, and guidelines for the prevention of money laundering and terrorism financing. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent Maltese Authority or other appropriate Authorities (the “Authorities”) without notice or further reference to you. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the account(s) of the relevant player(s) and withhold All Funds in the relevant Player Account(s) as may be required by law and/or by the competent Authorities.

5.3 We are required by Maltese laws to check transactions made by players on our Website in order to prevent money laundering and all other illegal activity.

5.4 By agreeing to the Terms you authorise us to gather your personal data provided in an unexpired government-issued document containing photographic evidence of the player’s identity (identity card, passport, residence permit, driving license) and undertake such checks as we may require ourselves or may be required by third parties (including regulatory bodies and Authorities) to confirm your personal data in order to prevent money laundering (the “Checks”).

5.5 We are required to undertake verification of your age, identity and address.

5.6 We may use third party providers to undertake these Checks on our behalf. By agreeing to these Terms, you authorise us to provide your personal details to such third parties, who will keep a record of the information we provide to them. In the event that we do not receive the required information from you, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and (where there are already funds loaded onto Your Player Account) return to you on request any available balance in Your Player Account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.

5.7 As required by Maltese PMLFT law, until the Company obtains the necessary information and documentation from you to meet its customer due diligence legal obligations, you are not allowed to conduct any withdrawals from the account independently of the amount involved.

5.8 In certain circumstances we may have to contact you and ask you to provide further information to us in order to complete the Checks. We will carry out identification and verification Checks on a player reaching EUR 2,000 or the equivalent amount in any other currency in cumulative lifetime deposits. It shall be at the sole discretion of the company to decide, on a risk-based approach, which timeframe to consider for purposes of triggering the Checks.

5.9 If following the lapse of thirty (30) days from when the EUR 2,000 (or the equivalent amount in any other currency) threshold is met, the player has not made the requested information and documentation available, the Company shall terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in your account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.

5.10 To complete our Checks we may ask you for:

5.10.1 passport, national identity card, resident permit or driving license; where any such document does not also allow verification of your residential address, you will be required to also upload any of the following documents which should be less than six months old:

5.10.1.1 a recent statement or reference letter issued by anyone carrying out relevant financial business in Malta or equivalent activities in another reputable jurisdiction;

5.10.1.2 a recent utility bill for a service installed and provided at a residential property;

5.10.1.3 correspondence from a central or local government authority, department or agency;

5.10.1.4 a lease agreement;

5.10.1.5 an official conduct certificate;

5.10.1.6 any other government-issued document not mentioned above;

5.10.1.7 the mailing of correspondence via registered mail or by means of a courier which allows to obtain documentary evidence that the correspondence was effectively delivered at the residential address provided by you and signed for by you.

5.10.2 proof of ownership of payment method – depending on the deposit method used, this may include a copy of the debit card used, screen shot of the e-wallet or a recent bank statement;

5.10.3 any other documents that we consider necessary in order to complete our Checks.

5.11 In certain circumstances we may also have to ask you to provide information in relation to your source of funds and source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. We retain the right to lock Your Player Account and suspend any further deposits if you fail to provide us with the information and documentation requested. We may further suspend withdrawals to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations where we have a suspicion in relation to Your Player Account.

5.12 If we are unable to confirm that you are of Legal Age, then we may suspend Your Player Account. If you are proven to have been under the Legal Age at the time you made any gambling or gaming transactions, then:

5.12.1 your Player Account will be closed, and any remaining (unspent) Deposit Funds paid to you;

5.12.2 any Winnings and/or Bonus Funds which you have accrued during such time will be confiscated and forfeited by you and you will return to us any such funds which have been withdrawn from Your Player Account;

5.12.3 any Winnings in Your Player Account will be forfeited;

5.12.4 in the event that a player under the age of 18 creates an account, but then plays again when over 18, we deem any use of our system as an acceptance of the then current terms and conditions, and we shall not refund deposits and allow the player to keep any winnings.

5.13 Subject to the amount, we are obliged to request ID (Identity Document)/POA (Power of Attorney) and proof of payment if the withdrawal account is different to the deposit method used.

5.14 Where there are no grounds to suspect money laundering and terrorism financing or the transaction has not been suspended by the Maltese FIAU or by operation of the law, nor is there an attachment or freezing order, the Company would have no reason rooted in the AML/CFT regime justifying the retention of any such funds.

5.15 Thus, where funds are to be remitted back, the Company shall:

5.15.1 consider whether there is any other legal impediment to the remittance of the funds;

5.15.2 remit the funds to the same source through the same channels used to receive the funds.

5.16 In the event the Company is unable to remit the funds to the same source through the same channels, it will inevitably have to request fresh instructions from the player.

Inactivity and Deletion of Player Accounts

6.1 If a player account remains inactive (i.e. when no wager is recorded) for a period of more than 180 days we will send a reminder mail to you via the e-mail address saved in Your Player Account details. Upon receipt of this reminder mail, you will have 30 days to log into Your Player Account and also to withdraw funds. If the account is inactive due to a definite period of exclusion, the inactivity period will start to count 30 days following the expiration of the definite exclusion period.

6.2 If Your Player Account remains inactive for a total period of 30 months, we will close Your Player Account and we will endeavour to return any remaining funds directly to you through the same deposit mechanism, if possible. If we are unsuccessful in remitting the funds back to you, we shall proceed with closing the account. We shall then send you a final notice informing you that the funds shall be appropriated by us if you do not provide a means for the funds to be remitted to you. We will send this notice to you through every means of communication available to us based on the information provided by you, including by post. Any remaining funds will be kept by us for you for a period of five (5) years. In line with the applicable law, after the lapse of these five (5) years from the final notice, the funds will be considered as the Company’s funds, and you will have no right of recourse.

6.3 In respect of Account Closures, you must ensure that the Deposit Funds balance of your account has been withdrawn prior to making your request. Where you hold a balance equal to or less than EUR 3 or the equivalent amount in any other currency we will deduct this from your account automatically and Close the Account. Any remaining Bonus Funds will be cancelled on account closure.

Privacy Policy

7.1 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.

7.2 All your personal data provided to Superbet is used in accordance with our Privacy Policy available here. Please check our Privacy Policy and make sure that you are up-to-date and aware of all provisions therein.

Deposits to Your Player Account

8.1 Deposits are made by transfer of money to the Company’s account by way of the payment methods stated on the Website. The payment methods currently available include debit cards, e-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the minimum deposit amount and transaction fees applicable kindly visit our Deposit tab in the main page of our Website.

8.2 We do not accept cash funds nor cheques sent to us.

8.3 By depositing money, you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Player Account, and you agree to refund and compensate us for any reasonable costs incurred by us in connection with any charge-back, reversal or cancellation of any deposits.

8.4 The Company can, under certain circumstances, credit Your Player Account with so called bonus money (which will form part of any Bonus Funds in your account). Before we credit Your Player Account with any bonus money, you must read and agree to the terms upon which the bonus money or promotion will be granted to you. We will notify you of these terms either to the email used to register your account or via “pop-up”. We run a number of promotions on the Website at any time. If you would like to review any of the terms applicable to our promotions, please see: General Bonus Terms in the footer of the Website.

8.5 Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of your Deposit Funds. If Your Player Account contains both Deposit Funds and Bonus Funds, this is the order in which funds will be applied for wagering:

8.5.1 in case of FreeBets, Bonus Funds shall be used first;

8.5.2 in case of all other bonuses, Deposit Funds shall be used first.

8.6 Specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion. If you request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds (including, but not limited to, any wagering requirements) or otherwise whilst a promotion or bonus is active or pending on Your Player Account you will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety. Any Deposit Funds that you have deposited which is not related to any bonus (i.e. which was not required to be made in order to claim Bonus Funds or to participate in any promotion) are free to be withdrawn at any point in time and will not result in the forfeiture of any Bonus Funds.

8.7 Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in Your Player Account will not earn any interest.

8.8 In relation to deposits of funds into Your Player Account, you shall only use such debit cards and other payment methods that are valid and lawfully belong to you.

8.9 If you are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.

8.10 If you make deposits into Your Player Account using any payment method belonging to someone else (a third party), we retain the right to request further information and documentation from you and from the other person (the third party) to confirm that you are duly authorised to use that payment method. We will place a lock on Your Player Account until we are satisfied that you are duly authorised to use the payment method in question. If you are unable to provide us with satisfactory proof of your authority to use the other person’s (the third party’s) payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled. We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.

Withdrawals from Your Account

9.1 The withdrawals from Your Account will be approved provided that:

9.1.1 all payments made into Your Player Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

9.1.2 any checks referred to in paragraph 5 above have been completed;

9.1.3 you have made a minimum of one deposit to Your Player Account and you have placed stakes which total the amount of each respective deposit. Should you request to withdraw any Deposit Funds without first wagering each deposit, such withdrawal might be subject to restrictions. For the avoidance of any doubts, your request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us;

9.1.4 we are not otherwise required to delay or withhold the payment to you of all or some of your Deposit Funds in order to comply with our legal or regulatory requirements and we are not pending any documentation from you pursuant to the Checks;

9.1.5 the withdrawal is in excess of the minimum withdrawal amount of EUR 10 or the equivalent amount in any other currency. please refer to your selected payment method in the Cashier.

9.2 We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. Unless we otherwise agree (in our absolute discretion), all withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated. We reserve the right to charge a fee amounting to our own reasonable costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.

9.3 A player may not withdraw any Bonus Funds other than in accordance with the terms and conditions applicable to the relevant Bonus Funds.

9.4 You are solely and fully responsible for reporting your Winnings and losses to your local tax or other Authorities.

9.5 Withdrawal timeframes are dependent on the verification status of the customer. As part of our licensing requirements, we must collect documentary evidence of customer’s identity, proof of address, proof of ownership of payment method, proof of source of funds and/or proof of source of wealth under certain circumstances and this can affect the approval times of withdrawal processing.

9.6 If Your Player Account has been dormant, closed, blocked or excluded for any reason other than for compliance with our client verification measures and for any period of time, you may contact our support team to request to recover any Deposit Funds that might still be in Your Player Account. Our support team will investigate any such request and we will contact you (subject to our legal and regulatory obligations) with information about how the Deposit Funds will be transferred back to you. You will need to answer a number of security questions for us to be able to verify that you are the legal owner of Your Player Account. If there is a dispute over Your Player Account or the funds held within it, the dispute will be dealt with in accordance with our Complaints Policy as detailed at paragraph 24 of these Terms.

9.7 In relation to withdrawals of funds from Your Player Account, you shall only use such debit cards and other payment methods that are valid and lawfully belong to you.

9.8 Withdrawals from Your Player Account can be made in several permitted currencies. If you are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.

Placing a Bet or Gaming

10.1 It is your responsibility to ensure that the details of any transaction you enter into are correct. Although the Company endeavours to ensure that the information available on its Website is correct, the Company assumes no liability for the any errors or any out of date, incorrect or incomplete information, including (without limitation) any results made available on the Website or the accuracy of any scores, statistics and intermediate results during in-play betting. Please refer to our Betting Rules which can be found in the footer of the Website for information relating to the settlement of bets. For the purpose of in-play or in-running betting, the player should be aware that there may be delays to live transmissions and the extent of any delay may vary between players and between events.

10.2 You can access your transaction history on the Website within the range made available.

10.3 We reserve the right to refuse the whole or part of any bet or wagering transaction requested by you at any time in our sole discretion. No bet or wagering transaction is accepted by us until the amount equivalent to the stake is deducted from the relevant balance in Your Player Account.

10.4 Once your bet or wager is accepted, you cannot cancel the bet or wager without our written consent.

10.5 We monitor your bets for sports integrity purposes and if need be, reports will be made to the Malta Gaming Authority.

Collusion, Cheating, Fraud and Criminal Activity

11.1 The following activities are not permitted and constitute a material breach of these Terms:

11.1.1 colluding with third parties;

11.1.2 using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’);

11.1.3 undertaking fraudulent or illegal activities, including but not limited to the use of a stolen, cloned or otherwise unauthorised debit card, as a source of funds;

11.1.4 taking part in any criminal activities including, but not limited to, money laundering;

11.1.5 conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating.

11.2 We may terminate a game, suspend, or close Your Player Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you) and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities. We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behaviour outlined in paragraph 11.1 above and any action we take in respect of the same will be at our sole discretion.

11.3 If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to to our support.

11.4 We reserve the right to inform relevant Authorities, other online gaming or gambling operators, other online service providers and banks, debit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

Other Prohibited Activities

12.1 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.

12.2 You shall not corrupt the Website, flood the Website with information with the intention of causing the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or spam are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

12.3 You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.

12.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. We will report any breach of this provision to the relevant law enforcement Authorities and we will co-operate with those Authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

12.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any Website linked to the Website.

12.6 It is prohibited to sell, transfer and/or acquire accounts from other players.

12.7 Without prejudice to the other provisions of these Terms of Use, you agree not to:

12.7.1 distribute, redistribute, sell, lease, assign, transfer, trade, rent, publish or sub-license all or any portion of the services made available to you on Website;

12.7.2 create derivative works, modify, adapt, attempt to decompile, decipher, disassemble, reverse engineer, decrypt or discover the source code of all or any portion of the Website and the services made available thereto;

12.7.3 record any data from Website or in respect to the services with automated programs, software or use any other method of web/ screen scraping;

12.7.4 use the Website in any way in breach with These Terms of Use and any local regulations.

Bonuses

13.1 Bonuses can be withdrawn (transferred to the Player’s account) only if the Player meets the conditions established in advance by the Company. We reserve the right to change the terms and conditions of the bonuses or to completely cancel the bonus if the We considers that the bonus has been misused. The Company reserves the right to correct the transaction or to completely cancel the bonus to the Player.

13.2 For the Player to be able to use the bonuses offered by the us, it is necessary to have a valid account on the our website with correct personal data and to accept our terms & conditions related to bonuses. All bonuses of the Player are tied to the Player’s account and cannot be transferred to another Player.

13.3 The Company will organize various types of bonuses and promotions and accordingly undertakes to inform the Players on the official website about the terms & conditions before they start.

13.4 We may cancel all withdrawals and / or all winnings if it turns out that the Player was involved in the activities that contradict regulations, or violate bonus terms & conditions.

13.5 “Bonus abuse” has the following meaning:

13.5.1 The Player withdraws the money he deposited with the aim of receiving a bonus in order to play only with the bonus funds offered by the us,

13.5.2 The Player deposits money with the sole purpose of claiming a bonus, and has no intention of playing,

13.5.3 The Player constantly abuses bonuses and promotions offered by us by only depositing a minimum amount to be able to play with the bonuses,

13.5.4 The Player is opening or using linked accounts to take advantage of the same promotional offers multiple times,

13.5.5 The Player is opening or using multiple accounts, with the same device or IP address to take advantage of the same promotional offers’ multiple times.

13.5.6 When the Company declares that one player is abusing bonuses, that player will no longer be able to use any promotional bonuses.

Representations and Warranties

14.1 By entering these Terms of Use, you agree, represent and warrant that:

14.1.1 you are solely responsible to act in accordance with applicable legislation as well as these Terms of Use;

14.1.2 you shall act in your own personal capacity;

14.1.3 you meet the requirements provided for in these Terms of Use for using the Website;

14.1.4 you have provided us true and accurate information;

14.1.5 you shall report or declare any withdrawals, including any Winnings, if such reporting is required by the applicable legislation, tax or other authorities and shall remain solely responsible for the payment of any taxes or commissions;

14.1.6 we do not provide any advice regarding tax and/ or legal matters. If you wish to obtain advice regarding such matters, you should seek such from qualified advisors;

14.1.7 you are fully aware that gambling involves financial risk and you are fully and solely responsible for any losses incurred when using the Website;

14.1.8 you are not an employee, gent or representative of the Company or its affiliates or any other person who is prohibited or should refrain from using the Website;

14.1.9 you are not included in any registry or database of excluded or addicted players;

14.1.10 the funds deposited into your Player Account do not derive from illegal activities;

14.1.11 you shall not abuse or take advantage of any error or technical incidents. If you take advantage of or divulge any information about an error or incompleteness, we reserve the right to pursue all available legal avenues in order to make good all the damages incurred by us as a consequences;

14.1.12 you shall not abuse of any bonuses and other promotional campaigns;

14.1.13 in the event of an incorrect crediting, you shall notify us immediately;

14.1.14 you are not a professional player in any games available on Website.

Closure and Termination

15.1 It is Company policy in the interests of security, that if no login has been recorded on Your Player Account for thirty months (an “Inactive Account”), subject to paragraphs 6.1, 6.2 and 6.3, we shall remit the remaining balance in that account to you and close Your Player Account. If you cannot be satisfactorily located any remaining Deposit Funds in that account will be paid into a suspense account where funds will be kept for a period of five (years). After the five (year) period elapses, the Company will appropriate the funds and use those funds for responsible gaming endeavours.

15.2 Your Inactive Account (30 months without recording a log-in) will be terminated with written notice (or attempted notice) using Your Contact Details.

15.3 In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 12 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 20 (Breach of the Terms of Use) of these Terms, we will on receipt of a request from you, return any Deposit Funds in Your Player Account to you.

15.4 The Company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this, all contractual obligations already undertaken or entered into will be honoured subject to these Terms.

Alteration of the Website

16.1 We may, at our absolute discretion, add or remove, alter or amend, any of the products offered via the Website at any time.

IT Failure or Interruption

17.1 Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.

17.2 We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.

Errors or Omissions

18.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error.

18.2 Neither we (including our directors, employees, partners or agents) nor our partners or suppliers shall be liable for any loss including (without limitation) loss of any Bonus Funds or Winnings that results from any error by us or an error by you. You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.

18.3 Balance on Player’s Record account can be negative only in case of a wrong bet or game settlement which requires resettlement and in other justifiable cases determined by the Company.

Miscarried and Aborted Games

19.1 We do everything we can not to have any technical malfunctions, but this is not always possible. We therefore need to inform you of the following:

19.1.1 we, our suppliers and/or licensors are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to game play. Refunds may be given solely at the discretion of the management;

18.1.2 we, our suppliers and / or licensors accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content, including and without limitation to:

19.1.2.1 delays or interruptions in operation or transmission;

19.1.2.2 loss or corruption of data;

19.1.2.3 communication or lines failure;

19.1.2.4 any site or content misuse;

19.1.2.5 any errors or omissions in content.

19.1.3 in the event of a casino system malfunction all wagers are void;

19.1.4 if your Game miscarries because of a failure of the system, we shall refund the amount wagered in your Game by crediting it to Your Player Account or, if Your Account no longer exists, by paying it to you directly, in an approved manner. If you have accrued credit at the time the Game got miscarried, the monetary value of the credit will be paid out to Your Account or, if Your Account no longer exists, it will be paid to you directly, in an approved manner;

19.1.5 we shall take all reasonable steps to ensure that our computer system enables your participation in a Game. If after you have made a wager game play is interrupted by a failure of the telecommunications system or a failure of your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible we shall:

19.1.5.1 ensure that the game is terminated;

19.1.5.2 refund the amount of the wager to you by placing it in the Your Account.

Exclusion of Our Liability

20.1 Your access to and use of the products offered via the Website, is at your own risk.

20.2 We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.

20.3 We shall not be liable to You in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses in relation to your use of the Website.

Breach of the Terms

21.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of any of the Terms.

21.2 Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:

21.2.1 provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act;

21.2.2 suspend Your Player Account so that you are unable to place bets or play games on the Website;

21.2.3 close Your Player Account with or without prior notice from us;

21.2.4 confiscate, and you shall forfeit, from Your Player Account, or (if applicable) recover from you the amount of any Bonus Funds and any Winnings in Your Player Account or that have been paid to you by us, in which case such Bonus Funds and/or Winnings shall be returned to us on demand;

21.2.5 on receipt of a request from you, return any Deposit Funds (less any Winnings) to You to the account(s) from which they were deposited, minus any reasonable charges and subject to these Terms and any legal and regulatory obligations with which we are required to comply.

21.3 Any breach of clauses 4, 8, 11, 12, 13 and 31 are considered material breaches.

Intellectual Property Rights

22.1 All Website design, text, graphics, music, sound, photographs, video, the selection, and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

22.2 Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.

22.3 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.

22.4 Some elements of the software are procured from third-party providers. In order to use the Website, you may be required to agree to specific terms and conditions provided by such third-party providers in addition to these Terms of Use. You must read them carefully and make sure you have fully understood your obligations derived therefrom. You will not be able to use the Website if you do not agree with third-party terms and conditions.

Your Personal Information

23.1 We are required according to the Data Protection Act of 2018 (Chapter 586 of the Laws of Malta) and, the General Data Protection Regulation (2018) to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information.

23.2 How we handle your personal information is set out in our Privacy Notice.

Use of Cookies on the Website

24.1 The Website uses ‘cookies’ to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website.

24.2 For more information on the use of cookies please refer to the Cookie Notice available.

Complaints And Notices

25.1 If you wish to make a complaint regarding the Website, the first step should be, as soon as reasonably possible, to contact us using any of the following methods:

25.1 via the Live Chat function on our website.

25.2 Upon receipt of a complaint, the complaint shall be considered, and a decision shall be made within ten (10) Days from the date on which the complaint is received whether to:

25.2.1 investigate the complaint fully to determine whether the complaint is valid;

25.2.2 dismiss the complaint if it is invalid, in which case you shall be informed of the decision in writing within ten (10) Days.

25.3 Subject to delays arising from circumstances beyond our reasonable control (including, but not limited to, delays in other persons responding to communications), complaints shall be fully investigated, decided upon and a decision shall be made within ten (10) Days. Where more time is required to complete the complaint, we can extend the Complaint by a further ten (10) days. In any circumstance you shall be informed of such extension within the first ten (10) days from the date of the receipt of the Complaint.

25.4 If you wish to make a complaint regarding one of the Company’s employee(s), the provisions of pargraph 24.1 apply.

25.5 If additional information or evidence in support of the complaint is required, you shall be contacted using your preferred method of communication, stating clearly what information or evidence is required. Any delay in your response to such a request may delay the resolution of your Complaint.

25.6 If you are unable or unwilling to provide the requested information or evidence, reasonable endeavours shall nevertheless be used to resolve the complaint. If, however, it is not possible to uphold the complaint in the absence of the requested information or evidence, the complaint may be closed, and you will be informed of the outcome.

25.7 Following examination of the Complaint, a decision shall be reached within ten (10) days, subject to the exceptions noted above.

25.8 In the event you should feel the dispute has not been resolved to your satisfaction, you have the right to seek external resolution of the dispute by MADRE, an external Alternative Dispute Resolution entity (the “ADR”): https://madre-online.eu/. The dispute resolution procedure at MADRE is free of charge independent of the outcome. Decisions of MADRE are binding. The procedure before MADRE does not restrict or prejudice your right to bring proceedings in any court or competent jurisdiction. Alternatively, you can also refer the dispute to Malta Gaming Authority’s dedicated Complaints service https://www.mga.org.mt/support/online-gaming-support/.

Transfer of Rights and Obligations

26.1 We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.

Events Outside our Control

27.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect (“Force Majeure”). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Waiver

28.1 If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

28.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.

Severability

29.1 If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

30. Law and Jurisdiction

30.1 Terms of Use shall be governed by and interpreted in accordance with the laws of Malta in the Maltese Courts.

Responsible Gaming and Gambling

31.1 We endorse responsible gaming and gambling. We want you to enjoy your wagering experience on our site, while remaining aware of the social and financial harms associated with problem gambling.

31.2 Setting of Financial Limits – you may set deposit limits from Your Player Account section on the website or by contacting our support team. These limits are available to help you to control your gambling.

31.3 Deposit Limits – In order to limit the amounts of deposits you can make over a certain period of time, you can set a Deposit Limit. This option can be accessed within Your Player Account section.

31.4 The financial limits described above can be amended at any time. Any request to make a limit more stringent will take effect immediately. Any request to make a limit less stringent or to remove a limit will only take effect after the expiry of a minimum 24 hour “cooling-off” period (company reserves the right to impose longer period in which the player will not be able to revert the conditions previously placed on their account). Limits apply to the brand on which they are set only.

31.5 If you wish to apply a limit through customer support, you may do so by contacting our support. The implementation of a limit requested through support is not immediate, please allow up to 48 hours for us to confirm to you once the limit has been applied. We are not responsible to refund any funds lost between the period the limit was requested via email and the time it was processed by us. Subject to the minimum 24 hour imposed “cooling-off” period, for a limit to take effect immediately please apply a limit electronically through the site through the responsible gaming page.

31.6 If you require any further information or assistance regarding our functionality, please contact support.

31.7 Account Closure – you may close your account at any time by using your Account settings or by getting in touch with our support team.

31.8 Exclusion – Should you need to take a break from gambling with this Website you may do so by contacting support (or where available in the Your Player Account section). Exclusion timeframes shall be:

Definite exclusion (time-out) 24 hours, 7 days, 1 month, 5 months
Self-exclusion 6 months, 1 year, 2 years, 5 years,
Indefinite exclusion and
Custom exclusion.

Exclusion means that Your Player Account will be closed for the specified period. No action will be allowed on the account, except to pay out any funds in the account, at your request, subject to appropriate and necessary checks. Unsettled bets shall continue running at the moment when an exclusion is applied and shall be settled as per the usual manner. Exclusions may be for a definite period or indefinite one. A definite period exclusion (time-out) may only be shortened subject to a cool-off of 24 hours (which may be increased, if appropriate to do so, at the sole discretion of the Company), and an indefinite exclusion may only be removed subject to a cool-off of 7 days. The Company reserves the right to refuse to remove a permanent exclusion. Furthermore, you have an option of increasing a period of exclusion, which shall become effective immediately upon us receiving your request.

31.9 We will use our best endeavours to ensure that, if you have requested exclusion from our Website, you will not be able to open a new account with us or any other Website operated under the licences of the Company. However, in the event that you succeed in creating a new account by supplying different data to that supplied by you when registering for Your Player Account, or by using any similar means, you agree that we shall not be liable for any losses subsequently incurred by you as a result of using our Services. Should we become aware that you have succeeded in opening a further account with us in this way, we reserve the right to immediately close that account and retain any Winnings and Bonus Funds. In such a scenario, we will (subject to these Terms and any legal and regulatory obligations with which we are required to comply) return any Deposit Funds to you (less any Winnings, withdrawals, and any reasonable charges) to the account from which those deposited funds were received.

31.10 If you wish to perform a exclusion through customer support, you may do so by contacting support. The implementation of a exclusion requested through support is not immediate, please allow up to 48 hours for us to confirm to you once the exclusion has taken place. We are not responsible to refund any funds lost between the period a exclusion was requested via email and the time it was processed by us. For a exclusion to take effect immediately, please exclude electronically through the site through the responsible gaming page.

31.11 Player self-assessment test – answer the questions below with YES or NO:

Have you ever been absent from work, school, or college to participate in games of chance?
Has gambling made your family life unhappy at any time?
Does your participation in games of chance affect your reputation?
Do you ever feel guilty after playing games of chance?
Have you participated in games of chance to obtain money to pay bills or solve other financial difficulties?
Has participating in games of chance diminished your ambitions or efficiency?
Did you feel after the loss that you had to go back as soon as possible and continue playing to win back the money you lost?
Do you have a strong need to return and win even more after winning?
Do you participate in games of chance until you lose the last money you have?
Have you ever borrowed money to participate in games of chance?
Have you sold anything to finance gambling?
Do you hesitate to use “gambling money” for usual expenses?
Have you neglected yourself or your family because of gambling?
Have you ever participated in games of chance for longer than you planned?
Have you ever participated in games of chance to escape worries, boredom, or trouble?
Have you tried or planned any illegal activity to fund your participation in games of chance?
Do you have trouble sleeping due to participating in games of chance?
Do you have a need to participate in games of chance due to quarrel, disappointment or frustration?
Have you ever had the need to celebrate something with a few hours of gambling?
Have you ever considered suicide because of for your participation in games of chance?

If you answered YES to any of these questions, then you need to proceed with increased caution when participating in games of chance and/or might need possible assistance from the competent institutions that provide professional help to people with gambling addiction issues.

31.12 Filtering Systems – Filtering solutions allow you (or others such as parents or other carers) to regulate access to the internet or certain websites, based on chosen criteria. These filtering solutions can use filters to prevent children and other vulnerable people from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the Legal Age to register or gamble with our site, or who have requested self-exclusion from gambling sites, or who may otherwise be vulnerable to problem gambling, please consider using such filtering solutions. Examples include:

31.12.1 https://www.netnanny.com/

31.12.2 https://www.contentwatch.com/

31.12.3 https://cybersitter.27labs.com/

31.12.4 https://betblocker.org/

31.13 We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:

31.13.1 GambleAware (www.gambleaware.co.uk),

31.13.2 GamCare (www.gamcare.org.uk),

31.13.3 GordonHouse (www.gamblingtherapy.org),

31.13.4 Gam-Anon (www.gamanon.org.uk),

31.13.5 GA (www.gamblersanonymous.org.uk).

31.14 We reserve the right to pro-actively place financial limits or also to exclude Your Player Account where, for responsible gaming reasons, we deem it appropriate to do so and we may refuse a request from you to remove or reduce such limit.

Links

32.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk, and we accept no responsibility for the content or use of such websites, or for the information contained on them.